Fares for a taxi caught from a taxi rank or hailed from the street are regulated by the government. The Transport for NSW fares order sets the maximum fare components such as flag fall, distance rates, peak time charge and waiting time. This means that taxi service providers and drivers are not allowed to charge anyone who catches a taxi from a taxi rank, or who hails a taxi from the street, more than the maximum fare, unless you are travelling out of the taxi service provider’s area of operation.
Taxi service providers must set fares for rank and hail services provided in the taxis that make up their service. These fares cannot exceed the maximum authorised fare set out in the fares order.
The information about a taxi service provider’s fares will be displayed in the vehicle for your reference. You may request that the driver show you if you cannot locate the display in the taxi. Taxi service providers are also required to maintain information about the fares and charges on their website.
The information to be displayed includes:
fares any additional tolls, fees and charges, and any differential pricing that may apply to journeys such as those taken at night or on public holidays
The driver may charge you less than the maximum fare if they choose to do so. Once the rank and hail trip has commenced, a visible fare calculation device (such as a meter) must be turned on and running during your trip.
Rank and hail taxi fares are treated differently to booked fares. This is because unlike when booking a service, you do not have the luxury of time to review the rates and shop around to compare fares when hailing a taxi on the street or catching one from a taxi rank. For this reason, the NSW Government believes the regulation of rank and hail taxi fares is an important mechanism to protect customers from being charged excessive fares.
Fares for Taxi Transport Subsidy Scheme customers will remain regulated. The fare calculation device must be used, and the fare charged must not exceed the regulated maximum fare set by Transport for NSW, for both booked and rank and hail taxi trips.
Remember: only taxis have the necessary safety equipment to be hailed from the street or caught from a taxi rank, and you cannot be charged more than the regulated maximum fare for a rank and hail taxi service.